Tier 1 Support Specialist | Desktop Support Technician | Network Administrator

Technologically sophisticated and highly motivated IT Support and Training Specialist with hands-on experience in desktop support, network troubleshooting, end-user training and customer service. Capable of leading or collaborating, also able to manage multiple projects simultaneously and to move quickly among projects.

Expertise:

Help Desk and Hardware Support

End-User Training

Project Management

IT Sales and Marketing

Escalation Resolution

Remote Support

First-Level PC Support

Beta Testing

Disaster Recovery