Technologically sophisticated and highly motivated IT Support and Training Specialist with hands-on experience in desktop support, network troubleshooting, end-user training and customer service. Capable of leading or collaborating, also able to manage multiple projects simultaneously and to move quickly among projects.

Expertise:

Help Desk and Hardware Support	End-User Training	Project Management
IT Sales and Marketing	Escalation Resolution	Remote Support
First-Level PC Support	Beta Testing	Disaster Recovery